Privacy Policy
Afiyah Counsel and Care (“ACC,” “we,” “us” and “our”) provides virtual mental health care services intended to increase access to emotional and social support.
We appreciate the trust and information entrusted upon us by you, and seek to protect such information to the best extent possible, and only use the information in a manner provided in this privacy policy (“ Privacy Policy”)
By using the Afiyah Counsel and Care Website (the “ Website” and “ Services”), you have agreed to permit to us the collection, storage, and use of the personal information you provide (including any changes thereto as provided by the User) for any of the services that we offer.
By using our Service you understand and accept this privacy policy along with any changes as may be made from time to time (“ Privacy Policy”) and thereby expressly consent to our collection, use and disclosure of Personal Information (as defined below) in accordance with this Privacy Policy. If you are not agreeable to this, please do not use this Website or Services.
COLLECTION OF PERSONAL INFORMATION
- Acceptance of the Privacy Policy:
PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit your Personal Information to or through the Services, you consent to the collection and processing of your Personal Information as described in this Privacy Policy. By using the Services, you accept the terms of this Privacy Policy, and our Terms of Use.
- Personal Information We Collect:
We require certain Personal Information to provide our Services to you. “Personal Information” may include contact information such as your first name, last name, email address, location, phone number, certain demographic information such as age, gender, race ethnicity, primary language spoken, sexual orientation, disabilities, and veteran status, information about your health and medical history that you may input while using or communicating through the Services, and information about how you interact with and use your device. Personal Information that has been anonymized is not Personal Information as it does not allow for a specific individual to be identified.
Listening Chat Transcripts: While we generally do not monitor transcripts of chats between users and Listeners, we may occasionally review the chat transcripts to conduct quality control, address potential safety issues, and prevent misuse of our platform, if certain suspicious or potentially harmful activity is detected. We may also use aggregated data from chat transcripts to conduct research and development. In reviewing this information, ACC will maintain all applicable confidentiality/privacy standards.
Without providing your Personal Information you may not access Services through ACC, contact or correspond with us, our listeners, therapists or other health care providers via the Services, or utilize other available Services.
Paid Services: If you purchase paid services, such as therapy or other upgrades, Personal Information such as billing name, address and credit card payment information will be collected to process payment, if required.
Prospective Applicants: If a visitor wishes to apply to be part of ACC, the visitor will be required to submit Personal Information as requested. Any Personal Information supplied by or on behalf of a visitor for purposes of becoming a team member will be maintained by ACC. Please note that ACC may have additional privacy terms that apply to respective designations. Such terms will be made available when an applicant applies separately
Mental Health Services: We collect your Personal Information when you access mental health services when you contact or correspond with us, our therapists or other health care providers via the Services or when you utilize the therapy exercises and programs available on the Services.
Requests for Information, News and other Content: You may sign up to receive information, news and other content related to new and existing products and services. When signing up to receive such information, you will be asked to provide Personal Information, including your name, an email address, address and phone number.
USE OF YOUR PERSONAL INFORMATION
In order to provide a personalised browsing experience, ACC may collect Personal Information from you and only upon your consent to this Privacy Policy that ACC may use such Personal Information to improve its marketing and promotional efforts, to analyze usage, improve the content, product offerings, and to customise ACC’s content, layout, and services to optimize and tailor to meet your needs.
If you have permitted ACC to track your IP address and save cookies in your device by accepting this Privacy Policy, to extend this personalized experience, ACC may track the IP address of your device and save certain User data on your device in the form of cookies. ACC uses this data only to deliver web pages to you upon request, to customize the site to your interests, to measure traffic within the Application, and with your consent let advertisers know the geographic locations of the Users. Please note that such portions of your data provided by you to ACC that may be personal or sensitive in nature, will not be provided to third parties without your consent. User data of a general nature such as demographics may however be revealed to external parties.
All information (and copies thereof) collected by ACC, including without limitation Personal Information, User Data, and other information related to your access and use of the services offered by ACC, may be retained by ACC for such period as necessary, including but not limited to, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any disputes.
To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, we use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our service.
We use certain third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users in the form of anonymised logs, so that it cannot reasonably be used to identify any particular individual User.
In order to facilitate communications between you and other ACC users.
Please note that neither ACC nor its Affiliates or any third parties engaged by ACC shall use the Personal Information to personally identify any User.
CONFIDENTIALITY
Any information shared by you during personal consultation (“Confidential Information”) shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned in clause 1 and 2 above.
Your Confidential Information shall not be disclosed or shared by ACC, its employees, its agents or any third party contractors, including the experts; either orally or in writing; except only in the following circumstances:
If ACC believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;
If ACC is required to share such Confidential Information to any authority by law; and
If you have claimed a health care insurance and such Confidential Information is required by the insurer.
For Legal Purposes. We will disclose your Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share your Personal Information as required to pursue available remedies or limit damages we may sustain.
Welfare Assurance. We may disclose your Personal Information directly to law enforcement or local authorities in the event that it has been reasonably determined that your safety or the safety of others may be at risk.
- Retention Period
Generally, we will retain your Personal Information for as long as the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Private messages are stored for up to one year.
- Childrens Data
ACC complies with the Children’s Online Privacy Protection Act. Children between the ages of 13-17 years old may only participate in our Services with parental consent. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at admin@afiyahcounselandcare.com. If we become aware that a child under 18 (or between the ages of 13-17 years old without parental consent) has provided us with Personal Information, we will take steps to delete such information from our files. Separately, a child under 18 may request deletion of information they posted on our Site or Services, which may be accomplished through anonymization.